The Vic Casino
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Tour The Vic
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Due to the ongoing COVID-19 global pandemic, we have had to make a small change to our customer service hours. We are doing this to ensure the health and safety of our staff, whilst making sure we continue to provide the support you need.

You can now contact our Customer Support team by phone between 8am to 8pm or Live Chat between 7am and 10:30pm, 7 days a week.
You can also still contact us via email 24/7, but please be aware it may take a little longer than usual to receive a reply.
Don’t forget:
- Want to Take a Break or Self-Exclude? You can still do this online: go to the Responsible Gaming tab in My Account and select the length of time you wish to close your account for
- You can limit the amount you can deposit every day/week/month by setting Deposit Limits in the cashier.
- You may be able to find an answer to your query in our FAQs, so make sure you check there first

See our live support

The Grosvenor Victoria Casino,

150-162 Edgware Rd,

London,

W2 2DT

From Edgware Road (approx 5 minutes walk)
1. Come out of the main entrance and continue straight ahead towards the main road.
2. Turn left and you are now on the Edgware Road.
3. The Casino is approx 300 yards on your left (the main entrance is on Harrowby Street).
From Marble Arch (approx 5 minutes walk)
1. Come out of the exit sign-posted for Edgware Road.
2. The Casino is approx 300 yards on your right (the main entrance is on Harrowby Street).